Cathay Pacific adds WhatsApp to customer service options

Cathay Pacific customers can now contact the airline via a new WhatsApp service.

Customers with a phone number beginning with the Hong Kong prefix +852 can chat with the airline’s Customer Care team by messaging them on +852 2747 2747.

Assistance is available 24 hours a day, seven days a week in English and Chinese.

In addition to receiving information and assistance for general booking and ticketing queries, customers can use the service for enquiries relating to Cathay Pacific’s frequent-flyer program, Marco Polo Club, as well as its rewards program, Asia Miles.